At speed trailer supplies, we are committed to delivering high-quality trailer parts and equipment that meet industry standards. Every product is carefully inspected before shipping to ensure it reaches you in excellent condition. Our goal is to provide reliable trailer supplies in Edmonton and across Canada while maintaining complete customer satisfaction.
We accept refund or replacement requests only in cases of verified manufacturing defects or shipping-related damage. If you receive a damaged or defective item, you must contact us within 48 hours of delivery. To process your request, please provide clear photos of the product, packaging, and proof of purchase. Our team will review your claim promptly to determine eligibility for a refund or replacement.
Please note that items showing signs of wear and tear, misuse, improper installation, or damage caused by normal usage are not eligible for refunds or exchanges. Customers are responsible for ensuring proper installation and usage of all trailer parts and accessories purchased from speed trailer supplies.
If your refund or replacement request is approved, we will provide return instructions. Once the product is received and inspected, refunds will be issued to the original payment method within 5–10 business days. Depending on product availability, we may offer a replacement instead of a refund to ensure minimal downtime for your trailer needs.
speed trailer supplies reserves the right to decline any refund or exchange request that does not meet the conditions outlined above. For assistance, questions, or support regarding your order, please contact our customer service team, and we will be happy to help.